Privacy policy

Last Updated: August 22, 2026

Mavrikta (“we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how Mavrikta collects, uses, stores, and protects your personal information when you visit our website, create an account, place an order, make a purchase, contact us, or otherwise use our services.

By accessing or using our website, you acknowledge that you have read and understood this Privacy Policy.

Personal Information We Collect

Depending on how you interact with our website, we may collect the following information:

  • Contact Information: Name, email address, phone number, billing address, and shipping address.
  • Order Information: Products purchased, order details, transaction details, delivery information, returns, refunds, and exchanges.
  • Payment Information: Payment-related details necessary to process your transaction. Payment information may be processed securely by our payment service providers.
  • Account Information: Login details and account preferences, where you create an account.
  • Communication Information: Information you provide when contacting us through email, customer support, contact forms, or other communication channels.
  • Device and Technical Information: IP address, browser type, device information, operating system, language preferences, and similar technical information.
  • Website Usage Information: Information about how you interact with our website, including pages visited, products viewed, and general browsing activity.

We collect information that is reasonably necessary for providing and improving our services, processing orders, communicating with customers, maintaining security, and complying with applicable laws.

How We Collect Your Information

We may collect personal information:

  • Directly from you when you create an account, place an order, contact us, subscribe to communications, or provide information through our website.
  • Automatically when you browse or use our website through cookies and similar technologies.
  • From service providers who assist us with payment processing, shipping, delivery, website operations, customer support, analytics, and other business functions.
  • From other third parties where permitted by applicable law and where necessary to provide our services.

How We Use Your Personal Information

We may use your personal information for the following purposes:

  • Order Processing and Fulfillment: To process and fulfill your orders, arrange payment, shipping and delivery, process returns and refunds, and provide customer support.
  • Customer Communication: To communicate with you regarding your orders, account, payments, delivery, returns, refunds, or other service-related matters.
  • Website and Service Improvement: To improve our products, website functionality, customer experience, and services.
  • Marketing and Promotional Communications: Where permitted by applicable law, we may use your contact information to send promotional communications, offers, updates, or information about products and services that may be relevant to you. You may opt out of promotional communications at any time.
  • Security and Fraud Prevention: To protect our website, customers, transactions, and business from fraud, unauthorized activity, security threats, and other misuse.
  • Legal and Regulatory Compliance: To comply with applicable laws, regulations, legal proceedings, court orders, government requests, or other lawful requirements.

Sharing of Personal Information

We do not sell your personal information.

We may share personal information with trusted third parties where reasonably necessary to provide our services or operate our business.

These may include:

  • Payment service providers for processing payments and transactions.
  • Shipping and delivery partners for fulfilling and delivering your orders.
  • Technology and service providers that assist with website hosting, maintenance, security, analytics, customer support, and other business operations.
  • Professional advisors such as legal, accounting, or other professional service providers where necessary.
  • Government authorities or law enforcement agencies where required by applicable law or valid legal process.
  • Business successors or transaction parties in connection with a merger, acquisition, restructuring, sale of assets, or similar business transaction, subject to applicable law.

Third parties that process information on our behalf may only use such information for the purposes for which it has been provided or as otherwise permitted by applicable law.

Cookies and Similar Technologies

Our website may use cookies and similar technologies to improve website functionality, remember preferences, understand website usage, maintain security, and improve your shopping experience.

Cookies are small files stored on your device by your web browser.

Some cookies may be necessary for the website to function properly, while others may be used for analytics or other website-related purposes.

You can manage or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality of some parts of our website.

Payment Information

Payments made through our website may be processed by third-party payment service providers.

We do not intend to store complete payment card information on our own systems where payment processing is handled by a payment service provider.

Payment providers may collect and process payment information in accordance with their own privacy policies and applicable security requirements.

Data Security

We take reasonable technical and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of transmission or electronic storage can be guaranteed to be completely secure.

We encourage you to take appropriate steps to protect your account credentials and other sensitive information.

Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:

  • Fulfill orders and provide services.
  • Maintain business and transaction records.
  • Provide customer support.
  • Resolve disputes and enforce agreements.
  • Prevent fraud and misuse.
  • Comply with applicable legal, tax, accounting, and regulatory requirements.

When personal information is no longer required, we may securely delete or anonymize it, subject to applicable legal requirements.

Your Privacy Rights

Subject to applicable Indian law, you may have rights regarding your personal information, including the right to:

  • Request information about personal data we hold about you.
  • Request correction of inaccurate or incomplete personal information.
  • Request deletion of personal information where legally permitted.
  • Withdraw consent where processing is based on consent, subject to applicable law.
  • Raise a concern or complaint regarding the processing of your personal information.
  • Request information about how your personal information is being used, where applicable.

Some requests may be subject to applicable legal, contractual, or regulatory requirements.

To exercise your privacy rights, you may contact us using the details provided below.

We may need to verify your identity before processing certain requests.

Children's Privacy

Our website and services are not intended for children who are not legally permitted to use such services under applicable law.

We do not knowingly collect personal information from children in violation of applicable law.

If you believe that a child has provided us with personal information, please contact us so that we can take appropriate steps in accordance with applicable law.

Third-Party Websites

Our website may contain links to third-party websites, applications, or services.

We are not responsible for the privacy practices, content, security, or policies of third-party websites.

We encourage you to review the privacy policies of any third-party websites you visit.

International Data Processing

Some of our service providers or business partners may process or store personal information outside India.

Where personal information is transferred or processed outside India, we will take reasonable steps to ensure that such processing is carried out in accordance with applicable laws and appropriate safeguards.

Applicable Law

Mavrikta processes personal information in accordance with applicable laws of India, including applicable provisions of the Digital Personal Data Protection Act, 2023, and other applicable data protection, consumer protection, information technology, tax, and regulatory requirements.

Where consent is required under applicable law, we will obtain consent in an appropriate manner.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, business practices, applicable laws, or regulatory requirements.

Any updated version will be posted on this page with a revised “Last Updated” date.

We encourage you to review this Privacy Policy periodically.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way we handle your personal information, you can contact us at:

Mavrikta
Email: support@mavrikta.com
Address: KH. NO. 18/1, POLE NO. NJFA146, SOUTH WEST DELHI, DELHI – 110043, INDIA