Refund policy

Last Updated: August 22, 2026

At Mavrikta, we want to provide a simple and reliable shopping experience. If you receive a damaged, defective, incorrect, or materially different product, you may request a return or refund in accordance with this policy.

Returns

Return requests must be made within 7 days of delivery.

To request a return, please contact us at support@mavrikta.com with your order number and details of the issue. Please do not send a product back without contacting us first.

Return Conditions

To be eligible for a return:

  • The return request must be made within 7 days of delivery.
  • The product should be in a condition that allows us to verify the reason for the return.
  • The product must not have been intentionally damaged, altered, or misused after delivery.
  • For damaged, defective, or incorrect products, clear photos or videos may be requested to help us review the issue.

Opening or checking the product does not automatically make it non-returnable.

Damaged, Defective or Incorrect Products

If you receive a damaged, defective, incorrect, or materially different product, please contact us within 7 days of delivery.

We may request clear photos or videos to verify the issue. Depending on the circumstances, we may provide a replacement, return, or refund.

Refund Policy

A refund may be available if:

  • Your order has not been delivered within the expected delivery period or cannot be reasonably tracked.
  • You received a damaged, defective, incorrect, or materially different product.
  • An approved refund has not been received within the applicable processing period.
  • You believe the refund amount received is incorrect.

Approved refunds will generally be processed to the original payment method used for the purchase. Once initiated, a refund may take 4–7 business days to reflect, depending on your bank or payment provider.

Non-Returnable Products

Certain products may not be eligible for return due to their nature, including:

  • Perishable or consumable products
  • Certain food, grocery, beauty, personal-care, or hygiene products
  • Customized or personalized products, where applicable
  • Products specifically marked as non-returnable on the product page

Products damaged, altered, or misused after delivery may also not be eligible for return or refund.

Order Cancellation

You may request cancellation before your order is shipped. Once an order has been shipped, cancellation may not be possible.

For an eligible cancellation, the applicable refund will be processed to the original payment method.

Delivery Issues

If an order cannot be delivered due to an incorrect or incomplete address, refusal to accept delivery, or unsuccessful delivery attempts, please contact us. Any applicable refund will be handled after reviewing the circumstances of the order.

Contact Us

For questions regarding returns, refunds, or cancellations, please contact us:

Mavrikta
Email: support@mavrikta.com
Address: KH. NO. 18/1, POLE NO. NJFA146, SOUTH WEST DELHI, DELHI – 110043, INDIA